ISM help
forgot your login?
How do I cancel my account, or change my account details?
Just go » hereHow can I be sure you'll honour my request to cancel rebills on my card?
You just can, that's all. You can cancel your rebills » here at any time. Even if you cancel on the first day of your sponsorship, you'll still have access for the remainder of the period you paid for.How will my credit card be billed?
It will appear as GMbill.com or CCBill LLCLogin Difficulty
- Incorrect Case - the most common reason for a login not working is the cAsE isn't correct, or you're confusing a 'zero' with an 'oh' or a 'one' with an 'el' and so on. The best way to overcome this is to copy and paste the username and password from your welcome email.
- If you are returned to the main page and the message at the top of the screen says 'you are not logged in' - your computer is refusing to accept our cookies. It may be your browser, or it may be your security software. But this problem is ALWAYS about cookies. There is no possible cause at our end.
- You can test your browser here » ISM cookie tester
- If the message you received says your date is incorrectly set, that is why you can't get access. Please set the date correctly on your computer.
- If the message says that you have Java scripts disabled, please change this on your browser.
- If the message says a cookie could not be set, you need to adjust the settings in your browser. You'll find instructions for popular browsers below.
Where do I email to cancel my subscription?
You can't cancel by email, you need to use the account tool provided. Click here to access your accounts page if you wish to cancel.Why didn't you answer my email?
Check your spam filter or junk mail box, it may be in there. If you used the wrong form - for example you used a general inquiry form to ask for help - you won't get an answer. The forms tell you that. Just follow the instructions, which are clear and easy, and you'll get what you need promptly.Can I save the images and videos to my hard drive?
Yes, in fact we give you download links and ZIP files to make it easy.What does the info next to Search results mean?
[36/3.9M] The folio contains 36 images and the ZIP file is 3.9MbytesReload - this is not the artist's first folio
Overload - this is a folio which didn't fit the format for the daily schedule
Duet - this is a folio featuring two people, usually a couple