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ISM help

forgot your login?

Use this to recover not only passwords, forgotten usernames, and to identify who is your Billing Provider so you can use the links below to maintain your account.

How do I cancel my account, or change my account details?

Just go » here

How can I be sure you'll honour my request to cancel rebills on my card?

You just can, that's all. You can cancel your rebills » here at any time. Even if you cancel on the first day of your sponsorship, you'll still have access for the remainder of the period you paid for.

How will my credit card be billed?

It will appear as GMbill.com or CCBill LLC

Login Difficulty

  1. Incorrect Case - the most common reason for a login not working is the cAsE isn't correct, or you're confusing a 'zero' with an 'oh' or a 'one' with an 'el' and so on. The best way to overcome this is to copy and paste the username and password from your welcome email.

  2. If you are returned to the main page and the message at the top of the screen says 'you are not logged in' - your computer is refusing to accept our cookies. It may be your browser, or it may be your security software. But this problem is ALWAYS about cookies. There is no possible cause at our end.
  3. You can test your browser here » ISM cookie tester
  4. If the message you received says your date is incorrectly set, that is why you can't get access. Please set the date correctly on your computer.
  5. If the message says that you have Java scripts disabled, please change this on your browser.
  6. If the message says a cookie could not be set, you need to adjust the settings in your browser. You'll find instructions for popular browsers below.

Where do I email to cancel my subscription?

You can't cancel by email, you need to use the account tool provided. Click here to access your accounts page if you wish to cancel.

Why didn't you answer my email?

Check your spam filter or junk mail box, it may be in there. If you used the wrong form - for example you used a general inquiry form to ask for help - you won't get an answer. The forms tell you that. Just follow the instructions, which are clear and easy, and you'll get what you need promptly.

Can I save the images and videos to my hard drive?

Yes, in fact we give you download links and ZIP files to make it easy.

What does the info next to Search results mean?

[36/3.9M] The folio contains 36 images and the ZIP file is 3.9Mbytes
Reload - this is not the artist's first folio
Overload - this is a folio which didn't fit the format for the daily schedule
Duet - this is a folio featuring two people, usually a couple

How can I become a sponsor?

Just go to the join page, sign up, and you'll sleep much better knowing you're a card-carrying patron of progressive contemporary culture.

How do I save images to my hard drive?

Right click on the image and select 'Save Picture As'.

When I try to save the images, my browser tells me they are .bmp format

Try clearing your cache. In IE, go to 'Tools....Internet Options' and under 'Temporary Internet Files', hit 'delete Files'. This may take a couple of minutes if you haven't done it before, but it may help other sites work better too.

There are some numbers missing from each gallery. Can I get those images?

No, they're the duds.

Why can't I access the Forum?

You are automatically enrolled in the Forum, but you need to log in separately from the main site, with the same username and password. If you find you can't enter the Forum please use the Help Form below to let us know and we'll add you manually.

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